After my doctor prescribed FIRAZYR® (icatibant injection) to treat my acute HAE attacks, OnePath and I worked together to facilitate my access to FIRAZYR, a medicine used to treat acute HAE attacks in adults 18 years of age and older. My Case Manager:
- Determined if my FIRAZYR would be covered by my insurance
- Was the liaison between my HAE specialist, pharmacy, insurance, and me
- Double-checked that all paperwork from my doctor had been submitted to the specialty pharmacy
- Made sure my specialty pharmacy had received my prescription
- Set up shipping with the specialty pharmacy
- Offered information about co-pay assistance
But OnePath’s product support didn’t stop there. Even after those details were addressed, my Case Manager was contacting me to ensure that I was receiving shipments, reminding me to order early around holidays, or just calling to check in and see if there was anything I may need assistance with.
One time, just by chance, the call turned out to be timed impeccably. I was packing my bags after work for a weekend business trip. I began to have an acute HAE attack. I had used most of my FIRAZYR earlier in the month and had failed to reorder. My OnePath Case Manager happened to call, right in the middle of my HAE attack. I told her about the agonizing pain I was in, but that I was going to fight through it since I wanted to take my remaining dose on the trip with me. She listened to me and explained that she could arrange to have medication sent directly to my hotel. That is exactly what she did. The next morning when I arrived at the hotel, there was a package at the front desk with my name on it: a new supply of medication.
At first, I thought that once my Case Manager had guided me through the initial steps to receiving treatment, I’d hardly ever talk to her again. But I’m grateful that my Case Manager continues to check up on me on a regular basis; we decided that it would be beneficial to check in with each other once a month, because that’s what I prefer.
OnePath is there to guide me through the product support, insurance, and access-related terrain of my HAE treatment journey. I’m glad I gave them a call!
Do you have a OnePath story to share? Leave a comment.
HAE differs for everyone. Hear from Shire Ambassadors at an event near you. Click here for more information.